Help
How can we help?
Find a quick answer below, or send us a message. A real person reads every request, usually within one business day.
Common questions
How current is the availability I see?
Each program shows when its availability was last confirmed by the provider. Older information is clearly marked, and we never guess openings for programs that have not told us.
Can my partner or a caregiver use the same account?
Yes. Under Family & account, invite them by email. You will both see the same children, applications and messages, each with your own sign-in.
How do I get fewer emails?
Under Family & account (or Settings for providers), choose for each kind of update whether to get it right away, in a daily or weekly digest, or only in the app.
Something on a listing is wrong. What do I do?
Open the listing and use "Report incorrect information". We check it against the licensing record and the provider, then fix it.
I run a childcare program. How do I manage my listing?
Find your program and choose "Claim this profile". Once we verify you, you can publish openings, answer families and manage your waitlist for free.
Contact support
Tell us what happened and what you expected. Include the name of the program or page if it helps.
For privacy requests, you can also read our privacy policy.